Customer Feedback

Here are some comments recently made by our customers regarding the service we provide:

22 December 2017

We do not normally offer testimonials, however on this occasion; we have no hesitation in providing a quote to PBS Communications Ltd. An established and trusted partner of ours, we have dealt with Jonathan Pool at PBS for the last 7 years and found it a delight to deal with him and the customers he introduces.  Every agreement is represented and documented correctly to make the process fluent and seamless which gives the best experience from the customer’s point of view.

In addition, over the past 7 years of working together we have received no complaints from any of his customers introduced with only glowing and positive reports all round. We have developed a great partnership and we look forward to continuing to support your business!  I would have no hesitation in recommending Jonathan and his team at PBS for your reprographics and copier needs”.

Ben King, Tower Leasing Ltd

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21 December 2017

"Thank you for all your help in 2017. Its been a pleasure to work with you for another year"

Best wishes

T.  Financial London W1

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11 February 2016  

You know I’m a big fan of PBS.

"David, always very pleasant – goes above and beyond. Takes full ownership and cares about what he does and items on our site.

A great staff."

Regards,  

W  Investment company London SW1

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17 September 2015

"Thank you for recommending the new MFP, it is fantastic.  Efficient, quiet and compact.  Great recommendation.

In this day and age and partly due to the industry we work in, we are all too quick at highlighting issues that require an immediate remedy and not so good at praising good work.

Here’s some overdue feedback.  Your team from managing our emails, taking calls and those on site are consistently efficient, courteous and friendly, in particular Paul.  

You have a great team, we delighted to be working with PBS."

Thank you.

W

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10 May 2015

"PBS are amazing, from the moment they sent us a proposal to the install and subsequent machine services, their attention to detail is fantastic"

Their team are all cheerful and helpful even when we do particularly stupid things to the machine

J.Website design London EC2

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8 April 2015

" We are more than happy with the service PBS provide us. The ladies on the telephone when logging a call are extremely kind and helpful. The engineers are also very kind, polite and efficient on every job! They keep us informed on the reasons any problems that occur and on any changes needed on our machines and are always quick to order new parts, send over toners and most importantly, attending the job"

Y. Investment, London SW1

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7 April 2015

"We have been using PBS for over 20 years now, and never had an issue with any engineers or telephone calls. Service is always quick and outstanding"

C. Architects London N1

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13 January 2015

"We have worked with PBS for about 20 years and have to say that their service is exemplary and staff are so helpful"

E. Architectural practice. London EC2"

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23 May 2014

"PBS have been supplying us with machines for the past few years. I cannot recommend PBS enough, we have run significant volumes through our 6 machines and they have always been maintained briulliantly. Their contract is totally transparent. You get what it says on the tin".

D. Legal Services, London EC2

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"I have been very impressed with both the devices and service provided. The engineers are friendly & knowledgeable and the people logging calls are very professional & helpful. It's a pleasue to work with PBS"

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"The service I have over the past ten years has been superb. The engineers have been with us very quickly on the odd occasion we have needed help and the maintenance is excellent. I have no hesitation in recommending your firm to anyone"

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"We have worked with PBS for six years. Our experiences with PBS are consistently positive. Toner orders and requests for support are always answered promptly. The technicians are courteous, patient and efficient. We are very pleased with the service we are provided"

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"We have been with PBS for over 15 years now. Since I started in 1995, we have only had to buy 2 faxes and 2 photocopiers. Both have been products which were suggested to us for our needs. We were advised efficiently by Jonathan and the engineers have provided great service over the years. Any issues or difficulties have been handled by the office staff with exceptional service. You can imagine that I have many calls from various different companies asking us to switch over to them, but we are reliable to those who are reliable to us. 110% satisfaction"

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"PBS deal with our copiers and the service I receive is always good. Each person I deal with is friendly and really helpful"