PBS Corporate

PBS commenced trading nineteen years ago, in January 1991, established by Jonathan Pool. The PBS ethos has been to build a customer base whose Printers, Scanners, Photocopiers and Faxes are serviced by PBS on an annual contract, or cost per page charge.  New clients are often acquired by taking over service support responsibilities for machines where other suppliers no longer would, or could, provide support.  Many converts did so because of the onerous nature of the contracts offered by their existing supplier.

 

Kerry Truman, Work Controller, has been with PBS for thirteen years.  She has demonstrated great initiative and aptitude in managing the daily customer queries arising.  She has decision making authority coupled with broad experience of the marketplace and individual clients.  This is a strong combination.

 

 

No single account constitutes more than 2% of annual service revenue: The spread of customers is safeguard against the loss of an existing customer

PBS customers have exhibited great loyalty in acquiring additional equipment and upgrading existing equipment.  This reflects a mixture of loyalty - the personal contact - and service satisfaction. 

 

Products & Suppliers

Multi Function MFD (Black/White)  Konica Minolta
Copy/Print/Scan

     
Laser printers   Hewlett Packard

Facsimile   Panasonic

   
PBS is a fully authorised dealer for all the above brands

 

PBS Communications: Adding Value

 

What does PBS bring to the marketplace that cannot be supplied by the manufacturers selling direct, and the larger copier dealerships? 

 

1. Personal Contact.  As with any industry, the achievement of a substantial physical size brings with it a loss of intimacy at the point of contact with the customer.  Some key elements of personal service are: First name terms, the continued existence of accounts, service, sales in the same building, the effects of the director re-enforcing the moral/ethical principles of the business on a day to day basis.

2. Proximity

Located in Central London EC2 we understand the 'pulse' of London.  Many operations relocate to the M25 outer region allowing staff to function from the back of an estate car

3. Independence 

PBS can select products from a number of major manufacturers, reflecting the best reviews and the strongest technology

4. Expertise

Continuity of personnel.  Many customers have seen the same faces for several years

Logistics

PBS Communications Limited are based in London EC2A; the heart of London.
PBS concentrate on the delivery of service and support to London central postal areas (area within the Circle line) and have access to supplies of spare parts, toners, image units and spare machines at our central London offices .